A comprehensive and prompt after-sales support solution to ensure your continued success

DFINITI recognises the importance of after-sales support. We understand that you will need our support and assistance to attend to matters and requirements relevant to the products and services delivered to you. Our team is always ready to serve our customers by providing professional and timely after-sales support. We will work closely together with you to ensure you receive the resources and support you need.

Dfiniti Hot Water Calorifier Site 1
Dfiniti Commissioning Electrical Panel
Pre-commissioning, commissioning, start-up and troubleshooting support

We always ensure that your process heating system and equipment are properly set up and operating smoothly. We provide onshore and offshore commissioning experts to complete all required start-up inspections and commissioning. Any required troubleshooting support will be provided promptly to avoid any delay in operations.

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Dfiniti Repair
On-site repair and modification

Our engineers and technicians are highly trained and well-experienced to perform on-site services. Upon receiving a request, we will arrange for our team to be deployed to the customer’s site to deliver prompt assistance. Necessary site inspections will take place to identify the appropriate repairs and modifications needed.

Dfiniti Spareparts
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Common spares are readily available

We understand that replacement is expected for parts that are subject to wear and tear. DFINITI reserves common stock items in the store to help you prepare for any critical and urgent replacement you need. We provide the required spares to you in the shortest delivery time possible to help minimise disruptions to your operations.

Male Asian engineer professional having a discussion standing by the machine in the factory ,two asian coworker brainstorm explaining and solves the process curcuit mother board of the machine
Dfiniti Classroom
On-site or classroom training

We always support our customers by guiding them on proper management and maintenance of the system and equipment to ensure safe operations and to sustain the performance of the system and equipment throughout its lifespan. Proper management and maintenance will help to minimise disruptions and repair works and maximise the lifespan of a product.

Get your process heater support inquiries to customer.support@dfiniti-t.com

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